Delivery Policy

InstaPilau Deliveries ensures efficient and reliable delivery of commercial kitchen equipment to our clients across Nairobi and Kenya. Our delivery process is designed to be transparent, timely, and customer-friendly.

Order Processing

All orders are processed within 24–48 hours after confirmation. You will receive a notification once your order has been packaged and is ready for shipment.

Delivery Timeline

• Standard Delivery: 3–7 business days within Nairobi.
• Express Delivery: 1–3 business days within Nairobi (subject to availability and extra charges).
• Out-of-Nairobi Deliveries: Timelines may vary depending on the location. Delivery estimates will be provided upon order confirmation.

Delivery Charges

Delivery charges vary depending on order size, weight, and location. Charges will be clearly displayed at checkout before payment.

Receiving Your Order

Please inspect your order upon delivery. Any damages or missing items must be reported immediately to our customer support team at support@instapilau.com or call 0111 229 420.

Order Delays

While we strive to meet delivery timelines, occasional delays may occur due to high demand, weather, or logistical issues. We will keep you informed of any delays and provide alternative solutions if necessary.

Contact Us

For any questions regarding your delivery, please contact us. Our support team is available to assist you with any concerns or issues.